Today I went to the store and ordered a sandwich from the deli section. Nobody was directly behind the counter. An employee walked up and found somebody. The young guy grudgingly walked up and asked if I'd been helped. I said no. He complained that there are 3 other people who work that section! he was trying to be angry(?) "Congratulations! It's your lucky day!! You get to take MY ORDER 🤗🙃" Smiling, I handed him the order and said I'd be back in a few minutes. I think he thought he was going to be greeted by a grumpy shopper.. When I go to this grocery store, I get a sandwich to share with my 98 year old friend. This way I know she will eat something today. Sometimes she doesn't feel like fussing around the kitchen.
Being in retail when I was younger I know I felt more compelled to help resolve a problem if it was done in a more friendly manner.